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    Service Alerts

    Sometimes, unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

    We will update this page with the latest Service Alerts to keep you informed as interruptions occur.

    For specific delivery status information, please track your shipment.

    Hurricane Milton

    October 15, 2024

    Our Florida locations are all open and operating. Service has resumed as normal to areas where safe to do so, but delays and disruptions are possible as clean up continues. Our top priorities are the safety and well-being of our team and providing our customers with the highest level of service possible, while following all local and state ordinances.

    For specific delivery status information, please track your shipment.

    Hurricane Helene

    Hurricane Helene has caused hazardous conditions in the Southeastern US, particularly in North Carolina. At this time, we have resumed service in areas safe to do so, but please be aware of possible delays and disruptions due to local conditions and restrictions.

    Shipping to the Affected Area?

    To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.