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    Service Alerts

    Sometimes, unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

    We will update this page with the latest Service Alerts to keep you informed as interruptions occur.

    For specific delivery status information, please track your shipment.

    Hurricane Milton

    October 8, 2024

    We are monitoring Hurricane Milton as it makes landfall. Please be aware of delays and disruptions for inbound and outbound shipments in Florida. Our Tampa and Fort Myers locations will be closed Wednesday, October 9th and Thursday, October 10th, following local and state ordinances. We will resume service once safe to do so. Our top priorities are the safety and well-being of our team and providing our customers with the highest level of service possible.

    Hurricane Helene

    Hurricane Helene has caused hazardous conditions in the Southeastern US, particularly in North Carolina. At this time, we have resumed service in areas safe to do so, but please be aware of possible delays and disruptions due to local conditions and restrictions.

    Shipping to the Affected Area?

    To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.