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Shipping Services

OnTrac offers shippers the right services to meet their parcel logistics needs in the Western U.S. Plus, our real-time tracking and integration options mean full visibility of your packages from pickup to delivery.

OnTrac Transit Days

Transit days for all services vary based on the origin and destination of the package. Packages shipped with OnTrac typically arrive one to two days faster than the national companies' Ground services.

Commitment Times & Guarantees

OnTrac is committed to providing you a competitive advantage, and we stand behind our commitments with a Money-Back Service Guarantee. Sunrise Service has a time-definite guarantee, and OnTrac Ground has a day-definite guarantee.

OnTrac Service Levels*


Our mid-day service. Most Sunrise service shipments arrive before noon on Weekdays and 2 pm on Saturday. Shipments to outlying areas arrive later in the day. See our ZIP Code Guide, QuickRates or ZIPTools for more details.

OnTrac Ground

Our most popular service. Ground shipments are delivered by end of day. The delivery time will vary based on a route's other service commitments. OnTrac cannot schedule a specific delivery time window for day-definite deliveries.

DirectPost by OnTrac

Our most cost-effective service. DirectPost by OnTrac offers USPS last-mile delivery for companies that ship small, lightweight packages. DirectPost transit days are usually one day greater than OnTrac Ground. Packages shipped within our serviced states, but outside our immediate service area typically arrive in 3-5 business days.

*Delivery times and transit days will vary. Please use Quick Rates for specific delivery information.

C.O.D. (Collect on Delivery) Services

OnTrac offers a C.O.D. (Collect on Delivery) Service as a convenience to our customers. We will deliver packages up to a value of $10,000 and collect payment for the shipper. The following conditions apply:

  1. For convenience, recipients may pay with company, personal, certified or cashier's checks and money orders made payable to the shipper.
  2. Checks not made payable directly to the shipper will be returned to the recipient for reissue. OnTrac will not accept liability for the consignee's check.
  3. Cash will not be accepted as payment of the C.O.D. amount.
  4. If the recipient is not available, or refuses to pay the C.O.D. amount, we will contact the shipper for further instructions.
  5. If the C.O.D. delivery must be re-attempted, the basic overnight delivery rate will be billed to the shipper for each attempt.
  6. OnTrac will not accept liability for the failure to collect or remit funds for C.O.D. package.
  7. Maximum C.O.D. amount is $10,000 per shipment. For higher amounts, OnTrac requires the shipper to obtain pre-approval for the account to ship via C.O.D. service.

Signature Required

OnTrac offers a signature required service. To select the service, simply the check the "Signature Required" checkbox when creating a new shipping label in WebOnTrac or the OnTrac Shipping Software. There is no charge for a signature obtained at a commercial address. If the signature is obtained at a residential address, a fee applies.

OnTrac also offers a No Release Signature option where OnTrac will obtain a signature from an adult over 18 years of age and will check a government-issued I.D. A fee applies to the No Release Signature option.

Declared Value

For your protection, we offer a Declared Value option for packages that exceed a value of $100, up to $25,000. OnTrac covers the first $100 for damage or loss of the shipment at no charge to you. However, if the value of your shipment is greater than $100, you are able to declare a greater value. You can declare values up to $25,000 per shipment. Declared values are charged at a rate of $1.15 for each $100 (or fraction thereof) of declared value in excess of $100. Unless a greater value has been declared on the shipping manifest, the maximum liability will be limited to $100 or the actual value of the package contents, whichever is less.


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