Shipping Services
OnTrac offers shippers the right services to meet their parcel logistics needs in the Western U.S. Plus, our
real-time tracking and integration options mean full visibility of your packages from pickup to delivery.
OnTrac Transit Days
Transit days for all services vary based on the origin and destination of the package. Packages shipped with OnTrac
typically arrive one to two days faster than the national companies' Ground services.
Commitment Times & Guarantees
OnTrac is committed to providing you a competitive advantage, and we stand behind our commitments with a Money-Back
Service Guarantee. Sunrise Service has a time-definite guarantee, and OnTrac Ground has a
day-definite guarantee.
OnTrac Service Levels*
Sunrise
Our mid-day service. Most Sunrise service shipments arrive before noon on Weekdays and 2 pm on Saturday.
Shipments to outlying areas arrive later in the day. See our ZIP Code
Guide, QuickRates or ZIPTools for more
details.
OnTrac Ground
Our most popular service. Ground shipments are delivered by end of day. The delivery time will vary based on a
route's other service commitments. OnTrac cannot schedule a specific delivery time window for day-definite
deliveries.
DirectPost by OnTrac
Our most cost-effective service. DirectPost by OnTrac offers USPS last-mile delivery for companies that ship
small, lightweight packages. DirectPost transit days are usually one day greater than
OnTrac Ground. Packages shipped within our serviced states, but outside our immediate service area typically
arrive
in 3-5 business days.
*Delivery times and transit days will vary. Please use Quick Rates for specific delivery information.
C.O.D. (Collect on Delivery) Services
OnTrac offers a C.O.D. (Collect on Delivery) Service as a convenience to our customers. We will deliver packages
up
to a value of $10,000 and collect payment for the shipper. The following conditions apply:
- For convenience, recipients may pay with company, personal, certified or cashier's checks and money orders
made
payable to the shipper.
- Checks not made payable directly to the shipper will be returned to the recipient for reissue. OnTrac will
not
accept liability for the consignee's check.
- Cash will not be accepted as payment of the C.O.D. amount.
- If the recipient is not available, or refuses to pay the C.O.D. amount, we will contact the shipper for
further
instructions.
- If the C.O.D. delivery must be re-attempted, the basic overnight delivery rate will be billed to the shipper
for
each attempt.
- OnTrac will not accept liability for the failure to collect or remit funds for C.O.D. package.
- Maximum C.O.D. amount is $10,000 per shipment. For higher amounts, OnTrac requires the shipper to obtain
pre-approval for the account to ship via C.O.D. service.
Signature Required
OnTrac offers a signature required service. To select the service, simply the check the "Signature Required"
checkbox
when creating a new shipping label in WebOnTrac or the OnTrac Shipping Software. There is no charge for a
signature
obtained at a commercial address. If the signature is obtained at a residential address, a fee applies.
OnTrac also offers a No Release Signature option where OnTrac will obtain a signature from an adult over 18 years
of
age and will check a government-issued I.D. A fee applies to the No Release Signature option.
Declared Value
For your protection, we offer a Declared Value option for packages that exceed a value of $100, up to $25,000.
OnTrac
covers the first $100 for damage or loss of the shipment at no charge to you. However, if the value of your
shipment
is greater than $100, you are able to declare a greater value. You can declare values up to $25,000 per
shipment.
Declared values are charged at a rate of $1.05 for each $100 (or fraction thereof) of declared value in excess
of
$100. Unless a greater value has been declared on the shipping manifest, the maximum liability will be limited
to
$100 or the actual value of the package contents, whichever is less.
