Contact Us

 

 

 

Technical Support

Software Support can also be reached at 877.225.6837, Monday-Friday, from 8am to 6pm PST.

 

Address Changes must be approved by the shipper!

You can submit the information, but we will contact the shipper for approval prior to processing your request.

For faster service, please contact the shipper.

 

Expecting a Delivery?

If these instructions are for a pending delivery, please call 800.334.5000 as soon as possible.

Gate codes and special instructions are stored for future deliveries.

 

Pending Deliveries

For the most up-to-date delivery commitment time, please track your shipment.

Your Driver's usual delivery time may change based on other delivery commitments. Please track your package for the Service Commitment Time.

 

Return requests must be approved by the shipper!

The shipper will be notified before we process the return to sender request.

For faster service, please contact the shipper.

 

Billing Department

The Billing Department can also be reached at 877.227.5139, Monday-Friday, from 7am to 4pm PST.

 

About Submitting a Claim

Claims must be filed by the shipper! If you are the recipient, please contact the shipper first.

You can download the claim form here. When finished, email the completed form and additional information to claims@ontrac.com

All claims regarding damages to, loss, or delay of shipment must be submitted within 30 calendar days of the delivery of the shipment. See our terms and conditions for more details.