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Shipper Recipient
Software Support can also be reached at 877.225.6837, Monday-Friday, from 8am to 6pm PST.
You can submit the information, but we will contact the shipper for approval prior to processing your request.
For faster service, please contact the shipper.
Instructions will be added to the next delivery attempt. Gate codes and special instructions are stored for future deliveries.
For the most up-to-date delivery commitment time, please track your shipment.
Your Driver's usual delivery time may change based on other delivery commitments. Please track your package for the Service Commitment Time.
The shipper will be notified before we process the return to sender request.
The Billing Department can also be reached at 877.227.5139, Monday-Friday, from 7am to 4pm PST.
Claims must be filed by the shipper! If you are the recipient, please contact the shipper first.
You can download the claim form here. When finished, email the completed form and additional information to claims@ontrac.com
If this is regarding a recent or pending delivery, please track your package and use the "Available Actions" to expedite your request.
For even faster support, search our Frequently Asked Questions page for fast answers to common questions.
Are you looking to expand your transportation business or start a parcel delivery company? We want to talk to you!
Whether you're a pro or just getting started, we're confident you'll use your skills, learn new things, and enjoy your work!