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The following information is applicable for services rendered by the overnight division of OnTrac in California, Arizona, Nevada, Oregon and Washington.
The terms & conditions posted on the website supersede all other statements and documentation concerning rates and services.
Billing
The company will bill your account weekly and payment is due upon receipt of invoice. All charges must be paid in full. Any billing disputes must be reported to the company within 15 days of the invoice date. For billing inquiries, please call our accounts receivable office at the number shown on your invoice.
Second- and Third-Party Billing
Should the shipper request that payment for the shipping charges be billed to either the recipient or a third party and payment is not received within 15 days of the original invoice date, the charges will revert to the shipper and the shipper will be liable for the charges.
Declared Value
Unless a greater value has been declared on the shipping manifest, or when the consignee accepts liability of the shipment via signature on the delivery notice tag, the company's maximum liability will be limited to $100 for loss or damage or the actual
value of the package contents, whichever is less. We will not accept liability for service for which the shipper has authorized the company (either verbally or in writing) to deliver the shipment without obtaining a signature. When declaring the value of a
shipment, the maximum allowable declared value is $25,000 per shipment. Even if a higher value is declared, the company's liability for loss, damage or delay will not exceed the shipment's repair or replacement cost or its actual value, whichever is less, subject to the other limitations found in the Service Guide. The shipper will be responsible for providing proof of actual loss and complying with all claim-reporting conditions when filing a claim. If the shipper declares to the company that the value of the shipment exceeds $100, the company can furnish a rate which will increase our liability for loss or damage to the shipment at the higher value so declared by the shipper, subject to certain limitations. The maximum acceptable declared value is $25,000 per shipment. For values in excess of $100, an additional fee of $0.50 per $100 of value (or fraction thereof) will be charged. In any event, we will not be liable for any damages whether direct, incidental, special or consequential, including but not limited to loss of income or profits, whether or not we had knowledge that such damages might be incurred. The company will not be liable for your acts or omissions including, but not limited to, incorrect declaration of cargo, improper or insufficient packaging, securing, marking, or addressing of the shipment, or for the acts or omissions of the recipient. We will not accept liability for items which are not fully enclosed in a carton or proper packing material. The company assumes no liability for fragile articles including, without limit, electronics and electronic devices, scientific testing equipment, glass, crystal, porcelain and china.
P.O.D.'s and Weighing
Customers may request hard copy proof of delivery (P.O.D.) on up to 10 packages per day. After that, there is a charge of $1.00 per P.O.D. When weighing packages, the company rounds to the higher pound.
What We Will Not Ship
The company reserves the right to decline the shipment of certain items. Items the company will not ship include, but are not limited to: illegal goods, cash or cash equivalents, negotiable instruments, stamps, coins, jewelry, precious metals, original artwork, antiques, one-of-a-kind items, furs, live animals, or any type of perishable goods, or hazardous materials, excluding items that are covered by the Other Regulated Materials Domestic (ORMD).
Hazardous Materials
The company does not accept for carriage packages containing hazardous materials, hazardous substances or inhalation hazards, bio-hazards such as blood, urine, fluids or other infectious diagnostic specimens, handguns, weapons, firearms and ammunition,
fireworks, pyrotechnics, packages leaking fluid, fuel of any kind or any shipment not safely packaged for transport. It is the responsibility of the shipper to ensure that a shipment tendered to the company does not violate any federal, state, provincial, local laws or regulations. No service shall be rendered by the company in the transportation of any shipment that is prohibited by law or regulation of any federal, state, provincial, or local government. If any shipment tendered to the company becomes subject to any federal or state taxes, fees, private express statute fees, excise taxes, consumption taxes or any similar tax, we reserve the right to add that amount to your shipping charges without notice. The company will not be liable for loss, damage or delay caused by events we cannot control, including but not limited to: acts of God, perils of the air, land, and sea, airline delays, weather conditions, acts of public enemies or terrorists, war, strikes, civil commotion or acts of omissions of public authorities including Department of
Agriculture, TSA, DOT, PES and customs and health officials with actual or apparent authority. The company may at its option, but is not obligated to, open and inspect any shipment prior to or after it is tendered to the company for delivery. The company reserves the right to reject a shipment at any time, when such shipment would likely cause damage to or delay other shipments or personnel, or if the transportation of such shipments is prohibited by law.
C.O.D. Policy
Performance of Collect on Delivery Service (C.O.D.) will not constitute the company as the shipper's agent for any purpose. Specified payment types can be selected; either Secured (cashiers check / money order) or Unsecured (company / personal check). Failure to select a payment type will result in either payment type being acceptable to collect. Cash, traveler's checks, credit cards and counter checks will not be accepted as payment for a C.O.D. shipment. Checks, including cashier's, certified, business and personal checks and money orders for the C.O.D. amount will be collected at the shipper's sole risk, including, but not limited to risk of non-payment, fraud or forgery. The maximum acceptable C.O.D. amount is $10,000 per shipment. To ship higher C.O.D. amounts, you must obtain written pre-approval for your account.
Invoices and Claims
Shipping charges are due upon receipt of invoice. Should the shipper request that payment for the shipping charges be billed to either the recipient or to the third party, and payment is not received within 15 days of the original invoice date, the charges will revert to the shipper and the shipper will be liable for said charges. All claims regarding damages to, loss or delay of any shipment must be submitted in writing to the company's office within 30 calendar days of delivery of the shipment; otherwise the company reserves the right to refuse the claim. The company is not obligated to act on any claim until all transportation charges are paid, and you may not deduct the amount of your claim from those charges.
Service Guarantee
In the event of a service failure, simply notify us in writing within 30 calendar days and we will refund or cancel your shipping charges. The following conditions apply:
Please direct all claims to:
OnTrac
3401 East Harbour Drive
Phoenix, AZ 85034
Attn: Claims