Top Challenges Facing Retailers Due to the E-Commerce Shift

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Accelerated levels of e-commerce show no sign of slowing down, and retailers need to adapt their supply chain strategies to meet evolving consumer expectations and overcome these challenges.

We surveyed over 100 C-Suite, VP, and director level supply chain professionals at large retailers who spend at least $50 million on parcel annually about the challenges they are currently facing, how they plan to respond to those challenges, and identifying areas where they plan to invest. The results indicate that national carriers are implementing more off-schedule rates increases, shipping volume is being capped, retailers have already implemented BOPIS and other forms of click and collect, faster delivery has become more important to consumers, and retailers are allocating more volume to regional carriers.

Learn more about how leading retailers are tackling the challenges caused by the rapid growth in e-commerce.


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