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    Service Alerts

    Sometimes, unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

    We will update this page with the latest Service Alerts to keep you informed as interruptions occur.

    Winter Weather and Network Congestion

    December 5, 2025

    Please be advised of potential delays and disruptions in CO, ID, WA, UT, OH, IN, IL, MI, WI, MO due to weather impacts and network congestion. Local OnTrac facilities will continue to be open and operating as normal, except where there are impassable roads or safety is a concern. Our top priorities are the safety and well-being of our team and providing our customers with the highest level of service possible. To view impacted ZIPs, click here.

    For specific delivery status information, please track your shipment.

    Shipping to the Affected Area?

    To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.