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    Service Alerts

    Sometimes, unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

    We will update this page with the latest Service Alerts to keep you informed as interruptions occur.

    Winter Weather Delays

    February 6, 2026

    Please be advised of delays and disruptions in MI, OH, TN, NC, and NYC due to winter weather. We are closely monitoring conditions and will continue moving freight wherever it is safe to do so. As the situation evolves, we’ll regularly update our website with impacted ZIP codes to help you track service availability. Local OnTrac facilities will continue to be open and operating as normal, except where there are impassable roads or safety is a concern. Our top priorities are the safety and well-being of our team and providing our customers with the highest level of service possible. For specific delivery status information, please track your shipment. To view impacted ZIPs, click here.

    Shipping to the Affected Area?

    To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.