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OnTrac Holiday Shipping Schedule

Deliverying Joy This Holiday Season

OnTrac is committed to providing its customers an excellent service experience with every package, every day. We have been hard at work preparing for the 2017 holiday season and want to make sure it goes as smoothly as possible.

We expect package volumes to spike considerably during this time of year. Contingencies are in place, and we’ve prepared the following resources to help you plan a successful holiday season:

Follow Packaging Guidelines

Improper packaging can cause unnecessary delays. Review our Packaging Guidelines to avoid issues.

Double-Check Addresses & Instructions

Our online shipping systems include address validators, but we encourage you to be diligent with the additional details that can impact delivery. Confirm access codes, suite numbers, hours of operation and any other details that can help us provide you the best service experience.

Let OnTrac Know Your Hours

Download the 2017 Year-End Holiday Schedule and communicate any special pickup needs during the holiday season.

Use ontrac.com for Faster Customer Service

Both our Tracking Results and Contact Us pages include a special action form that helps us address your service requests as quickly as possible. You can call 800.334.5000 for support, but you could experience long hold times during the holiday season.

Plan for Extra Transit Days

Transit days may fluctuate during the holiday season. We’ve added a significant amount of seasonal support, but delays may occur.

Stay on top of Service Alerts

Winter weather conditions can impact our ability to provide service. As interruptions occur, we will update our Service Alerts page to keep you informed.

Year-End Holiday Schedule


  • Wednesday, November 22: Normal pickups & deliveries.
  • Thursday, November 23: Closed for Thanksgiving.
  • Friday, November 24: Normal pickups & deliveries.
  • Saturday, November 25: Normal Saturday Service deliveries.


  • Friday, December 22: Normal pickups & deliveries.
  • Saturday, December 23: Normal Saturday Service deliveries.
  • Sunday, December 24: Closed.
  • Monday, December 25: Closed for Christmas.
  • Tuesday, December 26: Normal pickups & deliveries.

New Year's

  • Friday, December 29: Normal pickups & deliveries.
  • Saturday, December 30: Normal Saturday Service deliveries.
  • Sunday, December 31: Closed.
  • Monday, January 1: Closed New Year's Day.
  • Tuesday, January 2: Normal pickups & deliveries.

Drop Box Service

Drop Box pickup times may change. Many Drop Boxes will have a last pickup time that is earlier than normal. Please check your local Drop Box a few days prior to the holiday for the posted last pickup time.

Closing Early?

So that we may give you the highest level of service, please take a moment to let us know if you have any specific delivery needs around the holiday. Please complete this form and return it to your Service Provider or fax it to Customer Care at 602.333.4679.

OnTrac observes the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day

Thank you for your continued support!
All of us at OnTrac wish you and your families a safe and happy holiday season.

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