If a recipient location is not open on the first delivery attempt and it is still within the guaranteed delivery time, the driver will attempt to deliver the package at the end of the delivery route at no additional charge. Shipping charges will not be waived if the first delivery attempt was made within the stated guidelines of the OnTrac Service Guarantee.

Whenever a recipient location is not open upon our first delivery attempt and a second delivery attempt the same day is not possible, OnTrac will attempt to deliver the package the following business day at no additional charge.

A package is considered non-deliverable when:

1. Three unsuccessful delivery attempts have been made
2. The package is refused
3. The consignee has moved
4. The C.O.D. is uncollectible

OnTrac will attempt to contact the shipper for instructions whenever a package is deemed to be non-deliverable, and will make subsequent delivery attempts according to the shipper's instructions. An additional fee of the basic overnight delivery rate will apply to the following:

1. Fourth and subsequent delivery attempts to the original address
2. Re-delivery to a revised address
3. Refusal of package by recipient and return to the shipper

Whenever an address correction results in a package remaining on the same delivery route, and the correction is noted the same morning as the scheduled delivery, the driver will make an additional delivery attempt on the same day. Packages with address changes received after the route is completed will be delivered the following business day. When an address change results in a change of delivery route, the shipment will be delivered the following business day unless a special delivery is arranged through Customer Service. The address correction fee is $10 per shipment.

The fuel surcharge is a fluctuating percentage that rises and falls based on the average fuel rates reported weekly by the State of California. Reported each Monday, the current rate will be updated on our web site and effective for the following Tuesday through Monday.

The average pump price for gasoline in California can be found at:
http://www.energy.ca.gov/gasoline/retail_gasoline_prices.html#2008

The fuel surcharge will change by .5% for every 5¢ change in the price of gasoline and can be monitored on our Fuel Surcharge page. The fuel surcharge is effective June 14, 2004.

1. Shipments may be delivered without obtaining a signature if the sender has not marked the appropriate box on the shipping manifest indicating a signature is required, or has given verbal or written authorization to a OnTrac Service Representative.
2. At OnTrac's discretion, certain shipments may not be released without a signature, even when authorization has been given. Such circumstances would include C.O.D. service, or if our driver deems the delivery location to be unsafe to leave shipments unattended. OnTrac will not accept liability for service or claims when the shipper has authorized us to leave a package without obtaining a delivery signature.
3. Shipments with a Declared Value will automatically require a signature.
4. Shipments are delivered to the address on the package. When the address on the package does not match the address on the waybill, the address on the waybill prevails. In some cases we may find cause to make an "indirect" delivery. An indirect delivery is made to an address other than the address on the package, such as to a neighbor.
5. Shipments to campuses, hotels, hospitals, government offices, installations or other facilities that utilize a central receiving area or mail room will be delivered accordingly.
6. In order to use our C.O.D. service, an OnTrac account number is required.
7. On-call service and daily scheduled pickups are available. Please refer to the rate chart or terms and conditions for more information.

We reserve the right to decline the shipment of certain items. Items we will not ship include, but are not limited to: illegal goods, cash, or cash equivalents, negotiable instruments, stamps, coins, jewelry, precious metals, original artwork, antiques, one-of-a-kind items, furs, live animals, fuel of any kind, or any type of perishable goods. We do not accept any type of hazardous goods or shipments containing bodily fluids (regulated goods falling within the Dangerous l Regulations C.F.N. 42 and C.F.N. 49). We will not accept fragile or perishable shipments. OnTrac assumes no liability for fragile articles including, without limit, electronic and electric devices, scientific testing equipment, glass, crystal, porcelain and china.

OnTrac reserves the right to weigh all shipments. Package weight corrections will be captured in OnTrac.s system and the package will be invoiced at the corrected weight charge. When weighing packages, OnTrac rounds to the higher pound.

The maximum allowable size of a shipment limits any one dimension from exceeding 72", with the maximum allowable length and girth combined not exceeding 130". On a case by case basis, we may accept a shipment that exceeds our maximum allowable dimensions. Should we do so; an oversize charge of $10 will be assessed.

OnTrac will bill your account weekly and payment is due upon receipt of the invoice. Each invoice is sorted by shipment date and provides delivery information. Invoices can also be sorted in various ways upon request. Any billing disputes must be reported to OnTrac within 15 days of the invoice date. Payment is expected in full. For billing inquires, please call our accounts receivable office at the number shown on your invoice.

 

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