OnTrac
Home | Sitemapwhite line graphic
800.334.5000
OnTrac Right-Swoosh

Contact Us

Have a question or comment? Please complete the form below to help us best route your message. Is it urgent? Please call 800.334.5000. We are ready to help!

 
 
 

Yes No

 

Shipper Recipient

 

Technical Support

Software Support can also be reached at 877.225.6837, Monday-Friday, from 8am to 6pm PST.

 

Address Changes must be approved by the shipper!

You can submit the information, but we will contact the shipper for approval prior to processing your request.

For faster service, please contact the shipper.

 

Expecting a Delivery?

If these instructions are for a pending delivery, please call 800.334.5000 as soon as possible.

Gate codes and special instructions are stored for future deliveries.

 

Pending Deliveries

For the most up-to-date delivery commitment time, please track your shipment.

Your Driver's usual delivery time may change based on other delivery commitments. Please track your package for the Service Commitment Time.

 

Return requests must be approved by the shipper!

The shipper will be notified before we process the return to sender request.

For faster service, please contact the shipper.

 

Billing Department

The Billing Department can also be reached at 877.227.5139, Monday-Friday, from 7am to 4pm PST.

 

About Submitting a Claim

Claims must be filed by the shipper! If you are the recipient, please contact the shipper first.

You can download the claim form here. When finished, email the completed form and additional information to claims@ontrac.com

All claims regarding damages to, loss, or delay of shipment must be submitted within 30 calendar days of the delivery of the shipment. See our terms and conditions for more details.
 
 
 
 
 
 

Phone Numbers & Mailing Addresses

Corporate Office

  • 800.334.5000
  • Mon-Fri, 8am-6pm PST
  • 2501 S Price Rd, #201
  • Chandler, AZ 85286

Customer Service

  • 800.334.5000
  • Mon-Sat, 6am-12am PST
  • 2501 S Price Rd, #201
  • Chandler, AZ 85286

Sales

  • 800.334.5000
  • Mon-Fri, 8am-6pm PST
  • 2501 S Price Rd, #201
  • Chandler, AZ 85286

Billing

  • 877.227.5139
  • Mon-Fri, 7:30am-4:30pm PST
  • P.O. Box 841664
  • Los Angeles, CA 90084-1664

Technical Support

  • 877.225.6837
  • Mon-Fri, 8am-6pm PST
  • 3830 Cypress Dr, 2nd Flr
  • Petaluma, CA 94954

Claims

  • 866.432.4277
  • Mon-Fri, 6am-3pm MST
  • 2501 S Price Rd, #201
  • Chandler, AZ 85286




Home | Services | Shipping Info | Online Shipping | Company Profile | FAQ | Contact Us
Terms and Conditions | Privacy Policy

Join the OnTrac Conversation Facebook Logo Twitter Logo Google+ Logo LinkedIn Logo YouTube Logo OnTrac & the Environment OnTrac Blog

© 2015 OnTrac