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Service Updates



OnTrac is committed to providing the competitive advantage through fewer fees, lower surcharges, and excellent customer service. To help keep you informed, we will publish service announcements on this page.



09/02/22: OnTrac Peak Surcharges

  • A supplemental Additional Handling Peak Surcharge of $6.50 per package will apply from October 2, 2022 to January 14, 2023. This is in addition to the current Additional Handling Surcharge.
  • A supplemental Large Package Peak Surcharge of $70.00 per package will apply from October 2, 2022 to January 14, 2023. This is in addition to the current Large Package Surcharge.

Peak Residential Surcharges

A Peak Residential Surcharge shall be applied to residential packages shipped on or after October 30, 2022 through and including January 14, 2023 (the “Peak Period”). During the Peak Period, the Peak Residential Surcharge will be calculated as set forth below. The Peak Residential Surcharge will be assessed in addition to the Shipper's Residential Delivery Fee Surcharge, or any other applicable Surcharges. Any contracted discount(s) which Shipper may have on the Residential Delivery Fee Surcharge will not apply to the Peak Residential Surcharge outlined below.

Peak Period: October 30, 2022 - January 14, 2023
Baseline Volume Peak Residential Surcharge
>105% - 125% $1.25
>125% - 150% $1.75
>150% - 200% $2.00
>200% - 300% $2.50
>300% - 400% $4.25
>400% $6.00

Baseline Volumes

During the year-end Peak Period, a Peak Residential Surcharge will apply to all residential packages shipped during any weekly invoice period which exceeds 105% of the Shipper's Weekly Average Minimum package volume in June 2022 (specifically, June 5, 2022 through and including July 2, 2022) (the “Baseline Volume”). Baseline Volume shall be determined by OnTrac in its sole discretion.

  • If the Shipper did not tender residential packages to OnTrac prior to June 1, 2022, the Baseline Volume will be based upon the Shipper's Weekly Average Minimum package volume in September 2022 (specifically, September 4, 2022, through and including October 1, 2022).
  • If the Shipper did not tender residential packages to OnTrac prior to August 31, 2022, OnTrac will use the Shipper's Weekly Average Minimum package volume from October 2, 2022, to and including October 22, 2022.
  • If the Shipper's Weekly Average Minimum package volume for September 2022 (specifically, September 4, 2022 through and including October 1, 2022) is less than 80% of Shipper's Weekly Average Minimum package volume for June 2022 (specifically, June 5, 2022 through and including July 2, 2022), then Baseline Volume will be determined based on the Shipper's Weekly Average Minimum package volume in September 2022 (specifically, September 4, 2022 through and including October 1, 2022).

Holidays

For calendar weeks containing OnTrac holidays (and/or are not full OnTrac operating weeks) including without limitation Thanksgiving, Christmas, and New Year's Day, a Peak Residential Surcharge will apply to all residential packages shipped during that applicable weekly invoice period exceeding 105% of the Shipper's average volume of daily residential packages during the applicable Baseline Volume period multiplied by the number of full OnTrac operating days in that week (as determined by OnTrac in its sole discretion).






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