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Service Updates

OnTrac is committed to providing the competitive advantage through fewer fees, lower surcharges, and excellent customer service. To help keep you informed, we will publish service announcements on this page.

05/24/21: Some Peak Period Surcharges Extended

OnTrac continues to support the flow of critical supplies and goods to homes during the COVID-19 pandemic.

We experienced a significant surge in demand this holiday season and anticipate that the package volumes and higher operating expenses caused by the virus will continue into the new year.

To provide our customers with the best service, we will extend the following temporary surcharge for all services on a per-piece basis until further notice:

Peak Period Surcharges Surcharge Amount Effective Date
Additional Handling $3.50 06/23/21 - Until further notice.

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