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Service Updates



OnTrac is committed to providing the competitive advantage through fewer fees, lower surcharges, and excellent customer service. To help keep you informed, we will publish service announcements on this page.




11/29/2019: 2020 Service Rates Announced

Our 2020 OnTrac Ground Service rates will reflect an average increase of 4.9%. Rates and fee changes will go into effect beginning December 29, 2019. Preview the 2020 rates.

Upcoming Changes to Fees & Surcharges

2020 Fees & Surcharges OnTrac National Companies
Delivery Area Surcharge $3.50 $4.40
Residential Delivery Fee $3.75 $4.65
Extended Area Surcharge $5.40 $5.40
Additional Handling $15.00 $15.00
Address Correction $16.75 $17.00
C.O.D. $15.50 $15.50
Daily Pickups with $50 Weekly Invoice $31.00 $31.00
Daily Pickups with $75 Weekly Invoice $16.00 $15.50
Daily Pickups with $100 Weekly Invoice FREE $15.50
Declared Value Minimum Charge $1.05 $3.15
Declared Value per $100 $1.05 $1.10
Dimensional Weight Factor (greater is better) 166 139
Invalid, Missing, or No Account Number $16.40 $17.00
Large Package Surcharge / Oversize Fee $100.00 $120.00
On-Call Pickup Fee $6.90 $6.90
Saturday Package Delivery $16.00 $16.00
Signature Required - Adult / No Release $6.35 $6.35
Signature Required - Commercial FREE $5.25
Signature Required - Residential $5.25 $5.25
Invalid Refund Request $3.00 $3.00
Unauthorized Package $875.00 $875.00

*Based on published information as of 11/29/19.  National Companies' charges based on highest published or most competitive fee between leading National Delivery Companies.  Other surcharges and fees may apply. Subject to change without notice.



10/01/2019: Peak Season Surcharges Announced

Peak volume demands will require a short-term adjustment to some of our surcharges.
The per-piece surcharges are in addition to the published surcharge rates.

  • Additional Handling Peak Surcharge:
    $4.10 in addition to the Additional Handling Surcharge
    from November 17, 2019 to January 4, 2020.
  • Large Package Peak Surcharge:
    $37.50 in addition to the Large Package Surcharge
    from November 1, 2019 to January 4, 2020.
  • Unauthorized Package Peak Surcharge:
    $435.00 in addition to the Unauthorized Package Surcharge
    from November 1, 2019 to January 4, 2020.
  • Residential Peak Surcharge:
    There will be no additional charge for residential deliveries this holiday season.
  • Money-Back Service Guarantee & Commitment Times
    The Money-Back Service Guarantee and delivery commitment times are suspended from November 17, 2019 to December 27, 2019.




08/26/19: Sunrise Gold Service Phase-Out

We will phase-out Sunrise Gold Service on September 3, 2019. OnTrac will continue providing Sunrise Gold Service to existing customers after September 3 but without the Money-Back Service Guarantee.




08/01/19: Commitment Time Updates

The Guaranteed Commitment Time for select Sunrise ZIP Codes will change. It will not affect how we transport or prioritize packages—your Sunrise Service delivery times should largely remain unchanged. You will see the new Sunrise Guaranteed Commitment Times beginning September 3, 2019.

Download the ZIP Codes and updated times.





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