Service Updates

OnTrac is committed to providing the competitive advantage through fewer fees, lower surcharges, and excellent customer service. To help keep you informed, we will publish service announcements on this page.

11/30/2018: 2019 Service Rates Announced

Our 2019 OnTrac Ground Service rates and fees will reflect an average increase of 4.9% and will go into effect beginning December 30, 2018. Preview the 2019 rates.

Upcoming Changes to Fees & Surcharges

2019 Expedited & Ground Service Surcharges	OnTrac	National Companies
Additional Handling	$14.00	$19.00
Address Correction	$14.50	$16.00
C.O.D.	$13.00	$14.50
Daily Pickups with $50 Weekly Invoice	$27.00	$29.00
Daily Pickups with $75 Weekly Invoice	$16.00	$14.50
Daily Pickups with $100 Weekly Invoice	FREE	$14.50
Declared Value Minimum Charge	$1.00	$3.00
Declared Value per $100	$1.00	$3.00
Dimensional Weight Factor (greater is better)	166	139
Invalid, Missing, or No Account Number	$13.40	$16.00
Large Package Surcharge / Oversize Fee	$90.00	$90.00
On-Call Pickup Fee	$6.00	$6.90
Saturday Package Delivery	$16.00	$16.00
Saturday Pallet Delivery	$50.00	N/A
Signature Required - Adult / No Release	$3.95	$6.05
Signature Required - Commercial	FREE	$5.00
Signature Required - Residential	$3.75	$4.75

2019 Expedited Services (8:00am & 10:30am Service)	OnTrac	National Companies
Delivery Area Surcharge	$2.60	$2.70 - $4.20
Residential Delivery Fee	$2.30	$4.40
Extended Area Surcharge	$3.75	$2.85 - $4.65

2019 Ground Services (End-of-Day Service)	OnTrac	National Companies
Delivery Area Surcharge	$2.60	$2.70 - $4.20
Residential Delivery Fee	$2.30	$4.40
Extended Area Surcharge	$3.75	$2.70 - $4.65

*Based on published information as of 11/30/18. National Companies' charges based on highest published or most competitive fee between leading National Delivery Companies. Other surcharges and fees may apply. Subject to change without notice.

Future Rate Change Notifications

We will communicate future rate change information via email. To update your information, please contact Customer Care, your Corporate Account Manager, or use this form:

08/30/2018: EAS, DAS, Transit Day and Commitment Time Updates

Some of the ZIP Codes we service are less populated and less accessible than others. A Delivery Area Surcharge or Extended Delivery Area Surcharge is assessed to offset the cost of providing service to these ZIP Codes. We have recently updated our DAS and EAS ZIPs, as well as the transit and commitment times to select outlying areas.

Please use the ZIP Code Lookup tool in the left navigation bar to look up DAS, EAS and commitment time information and our ZIPTools for transit and rate zone information.

06/12/2018: Peak Season Surcharges Announced

Peak volume demands will require a short-term adjustment to some of our surcharges. These adjustments will help offset the additional operational and service expenses required during the year-end holiday season.

The per-piece surcharges will be in addition to the published surcharge rates.

Additional Handling Peak Surcharge:
$3.15 in addition to the Additional Handling Surcharge.
Large Package Peak Surcharge:
$26.20 in addition to the Large Package Surcharge.
Residential Peak Surcharge:
$0.28 in addition to the Residential Delivery Surcharge.
Unauthorized Package Peak Surcharge:
$165.00 in addition to the Unauthorized Package Surcharge.

The OnTrac peak season begins November 18, 2018, and ends December 24, 2018.