OnTrac is committed to providing the competitive advantage through fewer fees, lower surcharges and great customer service. In an effort to help you plan for the coming year, the following changes will be implemented beginning December 31, 2017.
Compare & Save
We are updating the charges to our fees and value-added services. They continue to be significantly less than our competitors.
*Based on published information as of 12/01/17. National Carrier charges based on highest published or most competitive fee between leading National Carriers. Other surcharges and fees may apply. Subject to change without notice.
Go Green in 2019!
Get next year's updates in an email instead of mailed letter.
The OnTrac Service Area includes all of California and the major metropolitan areas of Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho. Some of the ZIP Codes we service are less populated or less accessible than others and carry a higher operating cost. For the areas outside of the Delivery Area Surcharge range, a $3.50 surcharge is assessed to offset the cost of providing service to these select extended areas. Download the list of ZIP Codes that are subject to the Extended Area Surcharge.
Rebill Fee
A per-package fee will apply if the package is missing an account number, if the account number is invalid, or if shipper has failed to provide manifest data. The fee also applies if OnTrac is asked to change the billing instructions for a shipment, or if an incorrect account number requires us to correct an invoice.
The Rebill Fee will also apply to billing errors in transmitted shipping data, including data provided by third-party software solutions and Transportation Management Systems acting on the shipper's behalf. The Rebill Fee will be $13.40 per package.
Keeping Software Current
Keeping the OnTrac shipping software current helps us provide the best service possible. OnTrac notifies shippers—and third-parties acting on their behalf—when software is out of date. Failure to update software can create issues, many of which result in fees and surcharges. The shipper will be responsible for all charges caused by data transmitted from outdated software.
Unauthorized Packages
Packages with a billable weight of more than 150 pounds or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth (two times the width, plus two times the height) combined are not accepted for carriage. These packages are unauthorized; however, if found in our system during transit, we will assess an unauthorized package surcharge of $300 per package. We reserve the right to refuse unauthorized packages or upon discovery during transit to make appropriate adjustments to shipping charges.
If you have any questions or would like more information on the 2018 rates and fees, please contact Customer Care or your Corporate Account Manager.
Thank you for allowing us to service all your time-critical package delivery needs in California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho.
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