Service Updates

OnTrac is committed to providing the competitive advantage through fewer fees, lower surcharges, and excellent customer service. To help keep you informed, we will publish service announcements on this page.

New Rate for Unauthorized Package Surcharge

Packages with a billable weight of more than 150 pounds or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth (two times the width, plus two times the height) combined are not accepted for carriage. These packages are unauthorized; however, if found in our system during transit, we will assess an unauthorized package surcharge. We reserve the right to refuse unauthorized packages or upon discovery during transit to make appropriate adjustments to shipping charges.

The Unauthorized Packages Surcharge will increase to $650 per shipment on June 10, 2018.

Peak Season Surcharges Announced

Peak volume demands will require a short-term adjustment to some of our surcharges. These adjustments will help offset the additional operational and service expenses required during the year-end holiday season.

The per-piece surcharges will be in addition to the published surcharge rates.

• Additional Handling Peak Surcharge:
  $3.15 in addition to the Additional Handling Surcharge.
• Large Package Peak Surcharge:
  $26.20 in addition to the Large Package Surcharge.
• Residential Peak Surcharge:
  $0.28 in addition to the Residential Delivery Surcharge.
• Unauthorized Package Peak Surcharge:
  $165.00 in addition to the Unauthorized Package Surcharge.

The OnTrac peak season begins November 18, 2018, and ends December 24, 2018.