OnTrac
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800.334.5000

Service Options

Sunrise*

Next business day by 10:30 am; Saturday delivery by 2 pm.

Sunrise Gold*

Next business day by 8 am; Saturday delivery by noon.

Service to the Northwest and Utah**

Second business day by 5 pm to Oregon, Washington and Utah; Saturday delivery by 5 pm.

Saturday Delivery

Packages picked up on Friday can be delivered on Saturday for an additional charge of $15 per shipment. For Saturday delivery, choose the Saturday Delivery option in the OnTrac Software or WebOnTrac.

*Delivery times and transit days may vary. Please use Quick Rates for specific delivery information.

**AZ to the NW and UT 3rd day by 5 pm.

C.O.D. (Collect on Delivery) Services

OnTrac offers a C.O.D. (Collect on Delivery) Service as a convenience to our customers. We will deliver packages up to a value of $10,000 and collect payment for the shipper. The following conditions apply:

  1. For convenience, recipients may pay with company, personal, certified or cashier's checks and money orders made payable to the shipper.
  2. Checks not made payable directly to the shipper will be returned to the recipient for reissue. OnTrac will not accept liability for the consignee's check.
  3. Cash will not be accepted as payment of the C.O.D. amount.
  4. If the recipient is not available, or refuses to pay the C.O.D. amount, we will contact the shipper for further instructions.
  5. If the C.O.D. delivery must be re-attempted, the basic overnight delivery rate will be billed to the shipper for each attempt.
  6. OnTrac will not accept liability for the failure to collect or remit funds for C.O.D. shipments.
  7. Maximum C.O.D. amount is $10,000 per shipment. For higher amounts, OnTrac requires the shipper to obtain pre-approval for the account to ship via C.O.D. service.
Signature Required

OnTrac offers a signature required option by selecting the Signature Required checkbox in WebOnTrac or the OnTrac Shipping Software. Obtaining a signature for the delivery is free of charge. For an additional fee, OnTrac will obtain a signature from an adult over 18 years and will check a government issued I.D.

Declared Value

For your protection, we offer a Declared Value option for packages whose value exceeds $100, up to $25,000. OnTrac covers the first $100 for damage or loss of the shipment at no charge to you. However, if the value of your shipment is greater than $100, you are able to declare a greater value. You can declare values up to $25,000 per shipment. Declared values are charged at a rate of $0.95 for each $100 (or fraction thereof) of declared value in excess of $100. Unless a greater value has been declared on the shipping manifest, the maximum liability will be limited to $100 or the actual value of the package contents, whichever is less.

 





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