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Service Alerts

Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

For specific delivery status information, please track your shipment.


Latest information as of :

California

Wildfires in Ventura County will cause some deliveries in California to be delayed. Affected areas include, but are not limited to:

  • 93001 Ventura
  • 93003 Ventura
  • 93004 Ventura
  • 93060 Santa Paula
  • 93023 Ojai
  • 93013 Carpinteria
  • 93103 Santa Barbara
  • 93105 Santa Barbara
  • 93108 Montecito
  • 93110 Santa Barbara
  • 93117 Goleta

Colorado

Winter weather and accidents along the I-80 will delay some shipments to and from Colorado.


Shipping to an affected area?

To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions, shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service Guarantee.





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