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Service Alerts

Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.


Latest information as of :

California

Wildfires in Sonoma and Napa counties will cause some deliveries in California to be delayed. Affected areas include, but are not limited to:

  • Albion
  • Angwin
  • Annapolis
  • Bodega
  • Bodega Bay
  • Boulder Creek
  • Boonville
  • Boyes Hot Springs
  • Calpella
  • Camp Meeker
  • Calistoga
  • Caspar
  • Cazadero
  • Clearlake Oaks
  • Clearlake Park
  • Cloverdale
  • Comptche
  • Cotati
  • Covelo
  • Deer Park
  • Dillon Beach
  • Dos Rios
  • Duncans Mills
  • El Verano
  • Eldridge
  • Elk
  • Fairfield
  • Finley
  • Forestville
  • Fort Bragg
  • Fulton
  • Geyserville
  • Glenhaven
  • Graton
  • Gualala
  • Guerneville
  • Healdsburg
  • Hidden Valley Lake
  • Hopland
  • Jenner
  • Kenwood
  • Lakeport
  • Laytonville
  • Leggett
  • Little R
  • Lower Lake
  • Lucerne
  • Manchester
  • Marshall
  • Mendocino
  • Middletown
  • Monte Rio
  • Napa
  • Navarro
  • Nice
  • Occidental
  • Penngrove
  • Petaluma
  • Philo
  • Point Arena
  • Pope Valley
  • Potter Valley
  • Redwood Valley
  • Rio Nido
  • Rohnert
  • Rohnert Park
  • Santa Cruz
  • Santa Rosa
  • Sebastopol
  • Sonoma
  • Stewarts Point
  • Talmage
  • The Sea Ranch
  • Tomales
  • Ukiah
  • Upper Lake
  • Valley Ford
  • Villa Grande
  • Vineburg
  • Westport
  • Windsor
  • Witter Springs
  • Yorkville

For specific delivery status information, please track your shipment.


Shipping to an affected area?

To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions, shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service Guarantee.





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