Service Alerts
Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive
to balance our service commitments and the safety of our employees and business partners.
As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.
For specific delivery status information, please track
your shipment.
There are no service alerts at this time.
Latest information as of :
Customer Care
Our phone system provider is experiencing technical difficulties. Our teams are working to restore normal
operations as soon as possible. In the meantime, please use the contact us
form on our website to send an email message to our Customer Care team.
We appreciate your accommodation for the inconvenience this may cause.
Shipping to an affected area?
To help avoid further delays, we encourage you to contact your recipients to verify whether their location
is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not
delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is
safe to do so.
You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions,
shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service
Guarantee.
