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Service Alerts

Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

For specific delivery status information, please track your shipment.


Latest information as of :

Apple Fire

Some shipments to and from Southern California will be delayed due to the Apple Fire. Affected ZIP Codes include, but are not limited to:

  • 92220 - Banning
  • 92223 - Beaumont
  • 92268 - Pioneertown
  • 92339 - Forest Falls
  • 92399 - Yucaipa
  • 93551 - Leona Valley
  • 93532 - Lake Hughes

Shipping to an affected area?

To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions, shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service Guarantee.





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