Service Alerts
Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive
to balance our service commitments and the safety of our employees and business partners.
As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.
For specific delivery status information, please track
your shipment.
Latest information as of :
COVID-19 Updates
We are experiencing high call volumes due to the national emergency. You can also reach Customer Care through our Contact Us form.
OnTrac is adhering to all regulations and guidelines from government authorities related to the outbreak and
containment
of COVID-19. Learn what OnTrac is
doing
about COVID-19. All facility operations continue as normal, including in areas under "Shelter in
Place" orders. Businesses providing logistic services are exempted.
Shipping to an affected area?
To help avoid further delays, we encourage you to contact your recipients to verify whether their location
is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not
delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is
safe to do so.
You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions,
shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service
Guarantee.
