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Service Alerts

Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

For specific delivery status information, please track your shipment.




There are no service alerts at this time.


Latest information as of :

Wildfires

Some shipments will be delayed due to wildfires. Affected ZIP Codes include, but are not limited to:

  • 93543 Littlerock
  • 93553 Pearblossom
  • 93563 Valyermo
  • 94533 Fairfield
  • 94558 Napa/Imola
  • 94508 Angwin
  • 94515 Calistoga/Kellog
  • 94567 Aetna Springs/Pope
  • 94573 Rutherford
  • 94574 Saint Helena
  • 95442 Glen Ellen
  • 95452 Kenwood
  • 95525 Blue Lake
  • 95526 Bridgeville
  • 95531 Cresent City
  • 95532 Amador City
  • 95538 Fort Dick
  • 95543 Gasquet
  • 95556 Orleans
  • 95573 Willow Creek
  • 93602 Auberry
  • 93604 Bass Lake
  • 93619 Clovis
  • 93643 North Folk
  • 93644 Oakhurst
  • 93651 Prather
  • 93664 Shaver Lake
  • 93667 Tollhouse
  • 93669 Wishon
  • 92359 Mill Creek Park
  • 97501 Medford
  • 97524 Eagle Point
  • 97535 Phoenix
  • 97540 Talent
  • 93920 Big Sur
  • 92397 Wrightwood
  • 94954 Petaluma
  • 95428 Covelo
  • 95448 Healdsburg
  • 95454 Laytonville
  • 95490 Willits
  • 95402 Santa Rosa
  • 95403 Santa Rosa
  • 95404 Santa Rosa
  • 95405 Santa Rosa
  • 95406 Santa Rosa
  • 95409 Santa Rosa
  • 92305 Angelus Oaks
  • 92339 Forest Falls
  • 95634 Georgetown
  • 95901 Marysville/Linda
  • 95914 Bangor
  • 95916 Berry Creek
  • 95918 Browns Valley
  • 95919 Brownsville
  • 95925 Challenge
  • 95930 Clipper Mills
  • 95935 Dobbins
  • 95941 Forbestown
  • 95954 Magalia
  • 95962 Oregon House
  • 95965 Thermalito/Oroville
  • 95966 Oroville
  • 95967 Paradise
  • 95969 Paradise
  • 95978 Stirling
  • 98391 Bonny Lake
  • 97022 Eagle Creek
  • 97023 Estacada
  • 97038 Molalla
  • 93265 Springville
  • 93271 Mineral King

Shipping to an affected area?

To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions, shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service Guarantee.





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