Service Alerts
Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.
As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.
For specific delivery status information, please track your shipment.
There are no service alerts at this time.
Latest information as of :
Delays on HWY 95
An accident on HWY 95 has caused traffic delays. Some shipments originating in Northern Nevada and destined to Arizona may be delayed.
Mudslides Near Reno, NV
Shipments destined to Northern Nevada may be delayed due to a mudslide on the US-395.
Shipping to an affected area?
To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will
be secured in one of our facilities. Delivery will be attempted when it is safe to do so.
You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions, shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service Guarantee.
