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Service Alerts

Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

For specific delivery status information, please track your shipment.




There are no service alerts at this time.


Latest information as of :

Wildfires

Wildfires in California will delay some shipments. Affected areas include, but are not limited to, the following ZIP Codes and their surrounding metropolitan areas:

  • 90265 Malibu
  • 90290 Topanga
  • 91301 Agoura Hills
  • 91302 Calabasas
  • 91307 Bell Canyon
  • 91308 West Hills
  • 91320 Newbury Park
  • 91360 Thousand Oaks
  • 91361 Westlake Village
  • 91362 Westlake Village
  • 91377 Oak Park
  • 93041 Point Mugu
  • 95916 Berry Creek
  • 95917 Biggs
  • 95926 Butte Creek
  • 95926 Chico
  • 95926 Midtown
  • 95927 Chico
  • 95928 Chico
  • 95929 Chico
  • 95938 Durham
  • 95940 Oroville
  • 95942 Forest Ranch
  • 95951 Hamilton City
  • 95954 Magalia
  • 95958 Nelson
  • 95963 Orland
  • 95965 Butte Valley
  • 95965 Yankee Hill
  • 95965 Concow
  • 95966 Oroville
  • 95967 Paradise
  • 95968 Oroville
  • 95969 Paradise
  • 95973 Chico
  • 95974 Richvale
  • 95976 Chico
  • 95978 Stirling
  • 96021 Corning
  • 96021 Richfield
  • 96021 Kirkwood
  • 96029 Flournoy
  • 96055 Los Molinos
  • 96074 Paskenta
  • 96090 Tehama

Shipping to an affected area?

To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions, shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service Guarantee.





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