As part of a critical infrastructure sector, OnTrac continues operations. We're adapting to the ever-changing
complexities of the global pandemic, and reassessing our policies and procedures to keep employees, Service
Providers, and packages safe.
Safety is our company's #1 value. The well-being of our employees and business partners is paramount to our
ability to provide the services you count on, and we want to let you know what we're doing to respond to COVID-19.
Ready for Change
Our network operations teams are well-versed in adapting to changing conditions. We are closely monitoring
guidance by official agencies, and are taking proper precautions where warranted.
Following Procedures
We have an Infectious Disease Control Policy, and also activated our Pandemic Preparedness Plan. Both
specify
frequent cleanings and access to infection-control supplies, e.g., hand-hygiene products, disinfecting
wipes,
etc., and provide general continuity instructions.
Thinking Ahead
We are currently contracted with leading providers to review, revise, strengthen, and formalize all
processes
related to Business Continuity and Disaster Recovery.
Work for OnTrac!
We are using our logistics network and recruiting resources to minimize potential shortages of Package
Handlers and Service Providers.
People First
We have temporarily modified our sick policies to discourage sick employees from coming to work. Our
managers
will send employees home who report to work with acute respiratory symptoms and will encourage them to
seek
medical
attention as needed.
Masks On!
We are procuring and distributing personal protective equipment as it becomes available, but not all
counties
require PPE for delivery services. We are working with our Regional Service Providers (RSPs) in the areas
with
PPE requirements, either by supplying them with the PPE or connecting them with resources for temporary
home-made solutions until they secure supplies for their driver teams.
Clean and Tidy
Facilities already make routine cleanings a regular part of their day, but we've contracted additional
janitorial and sanitation services to help disinfect our facilities. We continue to share information
about
the virus to our
team members, and are actively developing ways to promote good hygiene and a clean workplace.
Temperature Checks
OnTrac Employees and contractors are checking their temperatures within two hours before arriving at the
OnTrac
facility. Each of our buildings have a designated temperature-checking area.
Keeping Our Distance
We have temporarily modified our Signature Required and warehouse sorting processes to encourage physical
distancing and prevent cross-contamination. We've reduced the number of sorters inside of trailers,
changed
time-clock procedures, moved break areas outdoors, and
modified environments and job functions to discourage proximity.
Changes Signature Required
OnTrac offers two signature confirmation services:
Signature Required -
The shipper has requested that OnTrac obtain a delivery signature from an individual at or near the
delivery
address.
No Release (Adult Signature) -
The shipper has requested that OnTrac obtain a delivery signature from a consignee that must be at least
18 years of
age, present government-issued identification, and be present at the physical address.
Current guidance advises social distancing and regular cleaning and disinfection of frequently touched
surfaces. We
are
following the CDC's advice and asked our Service Providers to do the same. To prevent cross-contamination,
we have
enacted the following changes:
Changes to Signature Required -
The OnTrac Service Provider will ask the recipient for their first initial and last name. They will enter
it as the
"Printed Name" and will sign for the delivery with "CV19." The recipient will not touch the scanner. If
the
recipient
refuses to provide the information, the delivery cannot proceed. OnTrac will notate the refusal and will
return the
package to the sender.
Changes to No Release (Adult Signature) -
OnTrac must obtain a signature for No Release shipments. If an adult signature is required, the OnTrac
Service
Provider
will check the government-issued identification and will ask for a signature on a paper manifest. The
recipient can
use
their pen to sign for the delivery.
If a paper manifest is not available, and the Service Provider or recipient refuse to share or sign the
scanner, the
delivery cannot proceed. The Service Provider will return with a paper manifest. If the recipient refuses
to sign,
the
Service Provider cannot deliver the package. OnTrac will notate the refusal and will return the shipment
to the
sender.
Changes to Same-Day On-Call Pickups
To best prepare our network and support the flow of medical supplies and goods to the Western United
States, OnTrac
will discontinue same-day on-call pickup requests on Sunday, March 29. This change allows our Service
Providers to
optimize their routes and deliver the most amount of packages possible during this time of national
emergency. This
was a planned service adjustment that will help OnTrac enhance our sorting capabilities, but we are
accelerating
this permanent change in response to COVID-19.
Customers may continue to schedule on-calls for future days or can take advantage of scheduled
pickups. Future-day on-call requests and scheduled pickups allow our Service Providers to
include them in
their routes at the most efficient times possible.
Scheduled pickups are free of charge if the weekly billing total for the invoiced account exceeds $100. If
the
invoiced account does not meet the minimum, a fee applies. Please see our Terms and
Conditions for details.
Changes to Hold for Pickup
OnTrac can hold deliveries for pickup at the local facility at the request of the shipper or recipient.
The
recipient
must provide government-issued identification at pickup. OnTrac will return the package to the sender if
the
recipient
does not pick up the shipment by the fifth day.
Delivery Attempts
Our standard operating procedures for Delivery Attempts remain in effect.
Standard Delivery Attempt Procedures -
The Service Provider will attempt delivery three times. If we cannot reach the shipper for instructions,
we will
return
the package on the fifth day.
Posted COVID-19 Closure Notices -
If the delivery address has posted "closed until further notice," or a date that is more than five days in
the
future,
we will return the package to the sender. We cannot hold packages at the delivery facility indefinitely.
