For over 25 years, our people have been the core of our service and
success. United by a
"can-do" attitude, teams
from all over the Western U.S. work together to connect the world of e-commerce and shape the future of the
logistics industry.
It's an exciting time for our company and an excellent time for you to
join our team.
Whether you're a seasoned
logistics pro or just getting started, we're confident you'll use your skills, learn new things, and enjoy your job
at OnTrac. Join us today!
OnTrac is a parcel logistics company headquartered in Chandler, Arizona with warehouse operations throughout the
Western United States. Customers choose OnTrac because we are flexible, affordable and fast.
About Our History
Our history is rooted in the courier industry, where speed and service are a must. We started in California,
delivering overnight letters from Los Angeles to San Francisco, and have grown to become the best choice for
last-mile delivery services, logistics and distribution within the Western United States.
About Our Culture
We summarize the culture at OnTrac with our Operating Standard, "Every Package, Every Day"—an ethos of
service and commitment to safely provide our customers the competitive advantage.
About Our Advancement Opportunities
We value loyalty and have a history of promoting from within. Employees receive constructive feedback, on-the-job
training, and are encouraged to cross-train and learn new skills.
About Our Workplace
OnTrac is safety-first, service-focused, and team-oriented. We operate with a sense of urgency, encourage
innovation, and reward above-and-beyond actions. We encourage comradery, a fun work environment, and understand the
importance of work-life balance.
Being a Package Handler at OnTrac is all about keeping the process running smoothly and on schedule. You will
sort
and move packages in the day-to-day operations of the company, making sure that every delivery is routed
correctly
and on time.
What to Expect
It is a physical and fast-paced position. You will regularly lift, push, pull and/or move items averaging 50
lbs.
and occasionally up to 75 lbs. The warehouse has varied temperatures, cold in the winter and hot in the summer.
Work Environment
At OnTrac you are not a number. We believe that a positive, team-oriented atmosphere will help you perform at
your
best. We want to get to know you and help you succeed in your career.
Flexible Schedules
Package Handler positions are great for college students or as a second job. Part-time employees usually work 3
to 4 hours a day, with shifts available every day of the week.
Promotions & Pay Periods
We have a history of promoting from within. High-performing team members who are flexible and have a winning
attitude have seen great opportunities for career advancements. All employees are paid weekly.
Loyalty Incentive
Package Handlers have the potential to receive frequent pay increases; one increase every six months for the
first
two years! OnTrac values loyalty, and believes it is something earned through actions and results.
OnTrac is currently accepting applications for Customer Care Advocates in our Call Center in Chandler, Arizona.
This position requires a strong understanding of OnTrac services and focuses on providing customers a
high-quality service experience.
Main responsibilities
Problem solving
Provide package tracking information
Inform customers about service update
Process supply orders and arrange pickup requests
Answer general questions about shipping service
Offered Benefits
OnTrac has a lot to offer you. We value our employees and believe in planning for the future and those
unexpected situations. After only a few months our full-time employees are offered:
Health Insurance
Vacation Time
Sick Pay
Matching 401K (after six months)
Dental Plan
Vision Insurance
Shipping and Supplier Discounts
And, Much More!
Hiring Process
If you are interested in joining a progressive, growing company with opportunities for advancement, then OnTrac
is for you! We are looking for upbeat, friendly individuals with a minimum of 12 months of customer service
and some Call Center experience.
The ideal candidate will be able to multi task between numerous applications in a windows-based environment.
The position requires an individual to have extensive computer skills, strong interpersonal and problem solving
abilities. This position will have extensive customer contact.
After you’ve submitted your application, our hiring professionals will review it, you will be asked to take
some initial assessments prior to an interview. After the assessments are passed, you will be asked to schedule
a phone interview and based on that you may then be asked to have a face to face interview. Once all the
components meet OnTrac standards and you are
found to be the most qualified candidate, you will be offered a spot on our team!
Training Requirements
All candidates must be able to attend a four-week training session Monday through Friday from 8:30am to 5:15pm.
As
your training is very important to us, your attendance during our training program is a must! No time-off is
given during this training period.
Dress Code
At OnTrac we dress for success! Our call center enjoys a professional casual dress code.
Work Environment
At OnTrac you are not a number. We believe that a positive, team-oriented atmosphere will help you perform at
your best. We want to get to know you and help you succeed in your career.
Quality Service
Quality is the most important part of our Call Center. By focusing on a one-call resolution, our customers not
only receive great service, but they are assured that their request has been taken care of–the first time. If
you believe in quality, we’ve got a spot for you!
Work Schedule
OnTrac knows you have a life outside the office. Because we believe in a balanced lifestyle, we have many
different shifts available.
Our Call Center is open Monday through Saturday from 7am to 9pm (PST). Please
check with one of our hiring professionals for the shifts currently available.
Parcel logistics is all about teamwork. From sale to delivery, every part of our organization works together
to
fulfill our promise, on time for less.
We seek out the best talent and value new ideas and a strong work ethic. You will get an opportunity to
collaborate with like-minded professionals and will be empowered to make a difference.
Chances are we have a spot for you:
Accounting
Engineering
Human Resources
Information Technology
Operations Management
Quality Assurance
Safety
Sales
Security
Vendor Relations
Work Environment
At OnTrac you are not a number. We believe that a positive, team-oriented atmosphere will help you perform at
your best. We want to get to know you and help you succeed in your career.
Locations
OnTrac has offices in California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. Our
corporate
office is in Chandler, Arizona, in the Price Corridor, an area known for technology and innovation.
Career Advancement
We are growing and we want your career to grow with us. We have a culture of promoting from within and offer
career advancement for those hardworking, dedicated and high-performing team members.
Other Perks
Depending on the position, you may be offered other incentives. Please check our job board for more
information.
Job Requirements
Qualified applicants who are offered a position must pass a pre-employment substance abuse test, criminal
background and physical test (for some roles).
