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Service Alerts

Sometimes unexpected and uncontrollable events can interrupt service. During these events, OnTrac will strive to balance our service commitments and the safety of our employees and business partners.

As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.


Latest information as of :

Rock Slide in Northern California

OnTrac is closely monitoring a recent rock slide that has restricted the US-101 from Leggett, CA to Garberville, CA. This will delay some shipments out of our Petaluma, CA facility that are destined for the North Coast of California. Contingency plans are in place to ensure the well-being and safety of our team members while minimizing effects on service.

OnTrac will be prepared to provide service to the best of our ability as local conditions allow.

Continue to check ontrac.com for service updates. For specific shipment status information, please track your shipment.


Shipping to an affected area?

To help avoid further delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the delay. In the event of evacuations, shipments not delivered before the delays will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

You can also contact OnTrac Customer Care at 800.334.5000. Consistent with our Terms and Conditions, shipments delayed due to uncontrollable and unexpected events are not eligible for our Money-Back Service Guarantee.





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